1. Digital (Soft Copy) Purchases
All sales are final. Due to the digital nature of our products, we do not offer refunds except in cases of technical defects that prevent access to purchased content. This refund policy applies to soft copy (ebook) purchases; hardcover and paperback purchases are covered separately below.
2. Hardcover & Paperback Orders
Some books are also available as printed hardcover or paperback copies, in addition to or instead of the digital edition. The following applies specifically to hardcover and paperback orders:
- Printing, packaging, and shipping of hardcover and paperback orders is arranged directly between the author and the buyer. InceNar processes the payment and tracks delivery status, but is not the courier or printer.
- By default, hardcover and paperback delivery is limited to within the same country as the author. Cross-border delivery (e.g. within a regional trade zone, or worldwide) is only available where InceNar has explicitly enabled it for that route.
- Delivery progresses through the following stages, each marked by the author or buyer as applicable: order placed, sent by author, in warehouse, dispatched, delivered, and confirmed received. You can track your order's current stage at any time from your order page.
- Once an order is marked "delivered" by the author, you must confirm receipt by entering your order number (the same unique code shown on your order confirmation) or report that you did not receive the item. If you neither confirm nor report an issue, we may follow up to resolve the order.
- Once you've confirmed receipt of a hardcover or paperback order, you have 7 days to request a return directly from your order page. The author can approve or reject the request; if approved, your copy's stock is restored once the author confirms the book has physically been returned to them.
- Delivery of hardcover and paperback orders is strictly between you and the author - InceNar is not a party to it. Because of this, InceNar does not process, mediate, or issue refunds for hardcover or paperback orders under any circumstance, including non-delivery, damage, delay, or a returned item. If you believe you're owed a refund, you must arrange it directly with the author. If an order is disputed and cannot be confirmed as delivered, we may cancel it and release its stock so it stops showing as sold, but this is a record-keeping step only and is separate from, and does not itself constitute or guarantee, any refund.
- Authors selling hardcover or paperback editions must provide a valid physical address for shipping purposes. This address is reviewed by InceNar before being shown publicly, and an author's own visibility preference is always respected.
3. Storage Subscriptions
Authors may purchase storage subscriptions (Basic, Pro, Unlimited) to upload books and access premium features. Subscriptions auto-renew monthly unless cancelled. No refunds for partial months. Downgrading a plan takes effect at the next billing cycle.
4. Full Policy & Contact
This page summarizes the refund and cancellation terms found in our Terms of Service (§6 Purchases and Refunds, §7 Hardcover, Paperback & Delivery). For questions about a specific order or this policy, contact us at Support.